Warranty - Bats
Warranty
ELEVAR goes through a rigorous process of cleft selection and multiple points of quality control through the bat making process. Each of our bats are inspected by different teams through their journey and are built to be of the highest quality.
However, it is important to understand that Cricket bats are made from willow and cane and these natural raw materials will deteriorate with usage (‘wear and tear’). Generations of cricketers have realized that when a piece of willow is repeatedly hit by a cricket ball then eventually the bat will wear out and start to show signs of ageing. Each piece of willow is
different and therefore it is hard to accurately predict the lifespan of a cricket bat. Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect. Small amount of cracking is normal & has no impact on the performance of the bat. These can usually
be sanded down & have been appearing on bats for centuries.
That being said, ELEVAR provides a 6-month warranty on all its Cricket Bats for certain defects. The warranty period starts on the date the bat is shipped to the customer. The warranty is a goodwill agreement offered by ELEVAR to repair or replace a bat that has suffered damage believed not to be the fault of the customer. All warranty decisions are at the discretion of ELEVAR.
However, it is important to understand that Cricket bats are made from willow and cane and these natural raw materials will deteriorate with usage (‘wear and tear’). Generations of cricketers have realized that when a piece of willow is repeatedly hit by a cricket ball then eventually the bat will wear out and start to show signs of ageing. Each piece of willow is
different and therefore it is hard to accurately predict the lifespan of a cricket bat. Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect. Small amount of cracking is normal & has no impact on the performance of the bat. These can usually
be sanded down & have been appearing on bats for centuries.
That being said, ELEVAR provides a 6-month warranty on all its Cricket Bats for certain defects. The warranty period starts on the date the bat is shipped to the customer. The warranty is a goodwill agreement offered by ELEVAR to repair or replace a bat that has suffered damage believed not to be the fault of the customer. All warranty decisions are at the discretion of ELEVAR.
Warranty Covers: Handle Breakage | Split Cleft | Large Shoulder Crack
The warranty does not cover:
The warranty does not cover:
- Yorker damage to the toe and edge cracks..
- Normal wear and tear to the bat face due to a lack of preparation (knocking-in) or inaccurate play.
- Poor storage conditions (damage due to moisture or extreme heat).
- Damage resulting from the use of poor quality balls, including excessive use of bowling machine balls.
- Deliberate damage
Contact us to raise quality issues. Bats returned to us under warranty will be assessed by our experts and we will advise as to the best form of action and whether or not the issue is covered by the warranty terms. Any valid defects will be repaired free. If the bat is still within the warranty period but considered beyond repair, we will offer a free or significantly discounted replacement depending on the condition/usage of the bat.